FAQ

Frequently Asked Questions (FAQ)

1. What is Xtracoup?

Xtracoup is a cashback and rewards platform that gives you extra cashback, coupons, and special offers every time you shop through our partner stores.

2. How does Xtracoup give cashback?

When you shop through Xtracoup, partner stores pay us a small commission. We share most of that commission with you as cashback.
This is how you earn real money without spending anything extra.

3. Is signing up on Xtracoup free?

Yes! Creating an account is 100% free and always will be.
There are no hidden charges or subscription fees.

4. How do I earn cashback?

It’s simple:

  1. Log in to Xtracoup
  2. Select a partner store
  3. Click “Shop Now”
  4. Complete your purchase
    Your cashback will be automatically tracked and added to your Xtracoup wallet.

5. How long does it take for cashback to track?

Cashback usually gets tracked within 10 minutes to 72 hours, depending on the store.
You’ll receive a notification when it’s tracked.

6. When will my cashback become confirmed?

Cashback is confirmed once the store verifies your purchase.
This usually takes 30–60 days, depending on return/refund policies of the store.

7. Why is my cashback pending?

“Pending” means the store is still verifying your order.
It will change to “Confirmed” once the return period is over and the store approves the transaction.

8. What should I do if my cashback is not tracked?

You can raise a missing cashback claim through the support section.
Provide order details, and our team will help resolve it with the store.

9. How can I withdraw my cashback?

Once your cashback is “Confirmed,” you can withdraw it to:

  • Your bank account
  • UPI
  • Wallets (if supported)

Minimum withdrawal limit is low to ensure easy access to your earnings.

10. Are the offers and coupons genuine?

Yes! All our offers, coupons, and cashback rates are verified in partnership with trusted brands.

11. Can I use store coupons and still get cashback?

Yes — as long as you use Xtracoup-approved coupons, you will still earn cashback.
Using unapproved coupons may cancel tracking.

12. Do I need to upload invoices?

No, invoices are not required for automatic tracking.
We may request them only for resolving missing cashback claims.

13. Is my data safe with Xtracoup?

Absolutely. Xtracoup uses secure encryption and verified tracking technology to protect your personal information.

14. Can I refer friends and earn?

Yes! Our Refer & Earn program lets you earn rewards for every successful referral who shops through Xtracoup.

15. Which stores are available on Xtracoup?

We partner with leading brands across categories like:

  • Fashion
  • Electronics
  • Groceries
  • Travel
  • Beauty
  • Food delivery
    …and many more.

16. Do I need to shop differently to earn cashback?

Not at all.
Just click through Xtracoup before shopping — everything else remains the same.

17. Can I use Xtracoup on mobile?

Yes! Xtracoup is fully mobile-friendly and works smoothly on any device.

18. How do I contact support?

You can reach our support team anytime through the Help/Contact section.
We’re always here to assist you.